Items set up from your third-party app affect when integrated into QuickBooks Online (QBO), Thegardenerottawawest. Let's work on some troubleshooting steps to resolve your hours discrepancies.
Let's start by logging out of your QBO account from your regular search engine and signing into an incognito or private browser. You can utilize these keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
Once you've compared the payroll hours, if there are still discrepancies, it could be due to different item setups used by your third-party app, Jobber, which affects syncing with your QBO. I recommend contacting them to clarify their item setups and ensure your payroll hours are aligned.
You can also refer to these resources from Jobber that discuss their item setup and the syncing of data to QBO:
In addition to that, you can run payroll reports like Payroll Summary to view information on each pay cheque you've issued, such as total wages and deductions. Refer to this article for thorough guidelines in generating these reports: Payroll reports overview.
Your financial accuracy working with QBO is our top priority. If you need further assistance with your payroll hours, please feel free to get in touch. I'll be sure to keep an eye out for your reply.
