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RBrinkWealth
Level 1

Is anyone having extreme difficulty getting things approved for the FINTRAC reporting? I have submitted documents multiple times and it keeps requesting the same thing.

I keep receiving emails requesting documents but I have already submitted documents multiple times. I have multiple companies and I have called Intuit and they tell me everything is received and approved but I keep receiving the emails and now it looks like my payroll is being cut off. Who can I contact directly to help solve this?

1 Comment 1
Kurt_M
QuickBooks Team

Is anyone having extreme difficulty getting things approved for the FINTRAC reporting? I have submitted documents multiple times and it keeps requesting the same thing.

I'll point you in the right direction to get answers about the email notification you received and ensure everything gets approved for the FINTRAC reporting.

 

It's best to contact our Live Support so they can check your account and provide the necessary steps to address the emails you're receiving. Furthermore, they can assist you so that the documents get accepted for the FINTRAC reporting. Here's how:

 

  1. On the top right corner, select (?) Help.
  2. Click the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question and find Help articles.

 

See this page for more details: Get help with QuickBooks products and services.

 

You can also check this article deals with frequently asked questions about QuickBooks Online and FINTRAC: What you need to know about FINTRAC.

 

We encourage you to leave a comment below if you have any questions about FINTRAC or need assistance resolving QuickBooks-related concerns. Rest assured, we'll be here to provide you with the details to address your inquiry.

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