cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
andrew99
Level 3

More Bad Support - and the lack of one basic payroll number everyone needs....

Once again, terrible chat support.

Lots of copy and paste, have you read this article, you can run this report... etc.

 

Bottom line;

I am paying $24 a month, to have payroll.

4 times a year, I need to go to the CRA website, and enter a date, the number of employees, and two numbers.

Yet, in your Payroll Taxes Filing page - you don't show the Gross Payroll number. (how stupid is that)

 

Spelling that out, three times to your "staff" on the help chat, just got me more reports, where I can calculate the number myself.

 

When I finally DID file it, recorded the date, cheque number, etc - the receipt from QBO transaction came up on the screen, and GUESS what was there... the gross payroll. (so you knew it all along)

 

More examples of overpriced, underserved software, backed by terrible support. <sigh>

 

Again, for $24 a month, you'd think they could just put one number on the screen...

2 Comments 2
uraharaK
Level 1

More Bad Support - and the lack of one basic payroll number everyone needs....

"Payroll Summary" report shows you the gross pay for any period you like.

andrew99
Level 3

More Bad Support - and the lack of one basic payroll number everyone needs....

Yes.... AFTER you have hit submit.

 

The GST/HST submission is a better example of "how it should be"... as it shows you on the screen, alll the numbers you need to submit to CRA. Once you have done that, you can confirm that you submitted, and it files the report.

 

The Payroll one, is backwards...

Need to get in touch?

Contact us