My direct deposit facility for payroll has suddenly been suspended without giving any reason. What can I do I need to urgently process payroll?

Getting your employees paid on time is important. I'd also feel worried if a function that used to work is disabled without prior notice, Sfaraz.

With regards to the sudden suspension of your direct deposit facility for payroll, the best thing to do is get in touch with our Live Payroll Support team. They’ll check your account, identify the issue, and explain the reason for the suspension.

Here's how:

1. Select Help (?) icon at the top.
2. Proceed to the Search tab to activate the Contact Us button.
3. Click on Contact Us.
4. Type your concern in box and hit Continue.
5. You can start a chat with the expert or request a callback.

Here’s the support schedule:

           Chat Support
 

• Available Monday–Friday: 8:00 AM to 9:00 PM ET
• Saturdays: 9:00 AM to 6:00 PM ET
  
  Callback Support
   
• An expert will call you as soon as one becomes available.
• English Appointments: Monday–Friday, 9:00 AM to 8:00 PM ET
• French Appointments: Monday–Friday, 9:00 AM to 6:00 PM ET

To process payroll as quickly as possible while direct deposit is unavailable, you can issue paychecks for now. For more details, refer to this guide: Create and run your payroll.

For further concerns, you can always drop by and post them here in this thread.