Hi valleysidecontracting. The email provider may have filters or security settings blocking automated emails. To help resolve this, I recommend checking those settings on their end.
First, it’s essential to whitelist the sender by adding the email address from Intuit to their contacts or safe sender list. You can find the correct email address here: Receive important email messages from Intuit.
If the issue continues after whitelisting, I recommend contacting our QuickBooks Online live support team. They can assist in reviewing the cause more closely and providing a solution tailored to your needs.
To ensure the best time to reach out, please check our support hours:
- Chat Support: Monday–Friday: 8:00 AM to 9:00 PM ET, Saturday: 9:00 AM to 6:00 PM ET.
- English Callback/Appointment Support: Monday–Friday: 9:00 AM to 8:00 PM ET.
- French Callback/Appointment Support: Monday–Friday: 9:00 AM to 6:00 PM ET.
If you have any additional questions, feel free to let us know.
