Hey there Mtlcpa,
Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction.
In order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to get a better look into what might be going on. You can reach them by following the method in this link.
If you have any other questions, feel free to reach out here.
