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Aennoc
Level 1
posted
‎December 31, 2019 11:56 AM
last updated ‎December 31, 2019 8:56 AM

Quickbooks 2019 Enterprise locks up while working with employee data

Using quickbooks 2019 enterprise. If I go to the employees tab and try to update information there within about three transactions quickbooks will stop responding. If we wait approx 3-5 minutes it will start responding again and work for 1-5 transactions.

We have

Verified data
Rebuilt data
and Condensed data to no avail.

Windows logs show SOME errors:

An unexpected error has occured in Intuit QuickBooks Enterprise Solutions 19.0: DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:src\connpool.cpp at line 1042 from function:DBMgr::DBConnPool::init

- An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions:

DQE execution failed. Could not retrieve COUNT(user name).

Any thoughts on how I could fix this??

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1 Comment 1
LauraAB
QuickBooks Team
QuickBooks Team
‎December 31, 2019 12:48 PM

Quickbooks 2019 Enterprise locks up while working with employee data

Hello Aennoc,

 

I appreciate all the details you've shared about what's happening with your QuickBooks Enterprise 2019. I know how errors such as what you're encountering can really slow down your workflow and it's important to me to make sure you're able to resolve this.

 

You've done a great job with troubleshooting so far and you're at a point where you'd benefit from calling in and going over this with an agent.

 

With one of the troubleshooting steps you've mentioned, it seems you may be using a US version of the product. QuickBooks Desktop Canada doesn't have the ability to condense the company file, but I know our US counterparts do have that option.

 

The best way to make sure you're in the proper regional area of the community for your product is to check the flag at the top of the page. If it's not the right flag, simply click it to choose another.

 

To get in touch with Enterprise support to work with an agent on what you've described above, check out the following links.

Don't be afraid to give us a shout. Enjoy the rest of your day!

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