Hi there gabeCkelowna,
Thanks for reaching out about your payroll. QuickBooks Online is a great tool able to help you pay your employees for the hours they've worked. I can point you in the right direction for assistance with this error shown.
For assistance with error messages shown when running payroll, I recommend reaching out to the QuickBooks Online support team outside the Community. They'll be able to view your employee setup with you in a secure setting as well as the error itself to make sure you can run payroll for them. You can reach out to them using the methods provided below:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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If you have any other questions, feel free to reach out here.