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Basia2
Level 1

when Entering information into the T2125 - the curser, fields keep moving around making it really difficult to add information there seems to be a system glitch

 
1 Comment 1
Irene R
QuickBooks Team

when Entering information into the T2125 - the curser, fields keep moving around making it really difficult to add information there seems to be a system glitch

Taking a few troubleshooting steps in your QuickBooks Online (QBO) can help resolve the glitch you're facing while entering key information into your T2125, Basia2. Let me walk you through the entire process.

 

Let's begin by signing out of your QBO account in your regular browser, then log into an incognito or private browser. You can use these keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N

 

After that, check to see if you can input your T2125 details smoothly.  If it works, switch to your regular browser and clear its cache. Doing this can rid any cookies interfering with the performance of web pages. You can also utilize other QuickBooks-supported browsers.

 

Furthermore, check out these resources that can serve as your guidance when filling out your T2125 form:

 

 

Additionally, discover how to wrap up your previous fiscal year and prepare for the upcoming one in QBO: A year-end guide for QuickBooks Online.

 

Your financial accuracy is essential, and I'm here to support you every step of the way. If you need further assistance with any QBO-related concerns, please feel free to get in touch.

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