Hello mobileautoinc,
It sounds like you're working with the banking feeds feature in QuickBooks Self-Employed. That's a great way to easily stay on top of your work, so it's important to me that it's working for you without issue. I'll help you get things back in working order.
QuickBooks Self-Employed is a cloud software and relies on Internet connections and the connection to your bank or credit card's website to bring in the transactions. There are sometimes interruptions to that service, which could happen for various reasons. One of the best first troubleshooting steps you can take is clearing your cache. Check out the article Clear cache and cookies to fix issues when using QuickBooks to find links to browser directions for clearing cache. The article is tagged for QuickBooks Online, but you can use it for QuickBooks Self-Employed as well.
If that doesn't do the trick, please connect with a member of our support team to work this out. They'll be able to review the bank connection to make sure there are no issues in the back end and gather other details to ensure that you can use this feature. Here's how to get in touch.
- Select the Assistant feature.
- Type and enter "talk to human."
- Follow the prompts to reach support.
Our team has your back, so don't hesitate to reach out!
