Hi Davian,
I'm glad to see you reaching out to Community! Tracking time is a great feature for employees as well as entering billable time on your invoices, for hours spent on a project. In QuickBooks Online you can turn on the feature from your company settings. I can understand how you've hit a snag when trying to get started with time tracking based on the information you've provided. I'd be happy to help!
Turn on time tracking by following these steps:
1. From the Gear in the top right, select Account and settings
2. Choose Time from the left menu
3. Hit the Edit icon to the right of General to enter your first day of the work week
4. Click on the Edit icon for the Timesheet section
5. Turn on Show service field and Allow time to be billable
6. Hit Save and then Done when finished
Here's how to add a time tracking user:
Click on the Gear in the top right and choose Manage users
Click Add user
Select Time tracking only
Hit Next and enter the supplier or employee you want to add
When complete, hit Save
Here's a helpful article with additional information on Time tracking in QuickBooks Online.
If you have have any other questions, please reach back out any time. We're here for you!
