Hi there, info-aa-qc-ca. Payroll holds are usually caused by an insufficient bank account balance. It can also be triggered by recent changes to payroll bank details or the payee's account information.
When the payroll transaction fails, an email is sent to the Primary Admin, Principal Officer, or accountant for this company. That email contains the return code and instructions for the next step in lifting the hold.
If you didn't receive a notification, please check your spam folder. If it's empty, contact our Payroll Live Support team so they can investigate and resolve the hold for you.
For more details, check out this article: Resolve a non-sufficient funds (NSF) hold on your payroll service.
If you have further questions, feel free to let us know. We’re here to help.
