Bills remaining active in Pay Bills even after being paid.

Hello, @HTB2103.

I can walk you through troubleshooting steps to make the bill status on the Pay Bills screen match the Vendor page.

To begin with, you can verify and rebuild data in your company file. This fixes errors and other issues you're experiencing in QuickBooks Desktop (QBDT). To do this, here's how:

1. Go to the File menu.
2. Select Utilities.
3. Click Verify Data. Then, select OK to close all windows.

If there are still problems with your company file, you'll have to rebuild it. Here's how:

1. Go to Files, then select Utilities.
2. Choose Rebuild Data, and then click OK.
3. Tap OK to make a backup to prevent data loss along the process.
4. Click OK to continue the rebuild process.

Let us know if you have further questions and we'll be right here to help you anytime.

I appreciate the response. I've tried both things you recommended, and unfortunately neither worked. The bills are still showing open, despite being paid. I checked the error log on the data rebuild (it found other errors) but these were not listed. I guess I have no option but to call support?:(

Thank you for taking the time to test both recommendations, HTB2103. I understand how challenging it can be to deal with an issue that continues despite your efforts.

Since the issue persists and the rebuild didn’t resolve it, I recommend contacting our Live Support Team directly. They can thoroughly analyze the data and offer a customized solution. You can reach them Monday through Friday from 9:00 AM to 8:00 PM ET. Here's how to connect with them:

1. Open QuickBooks Desktop.
2. Go to the Help, then select QuickBooks Desktop Help. This opens the Help window.
3. Select Relevant Topics or select Search. Enter the question, keyword, or topic you need help with on Search tab.

We're always here to help with any questions or issues related to managing your QBDT. Feel free to tag me in your response, and I'll be quick to assist. Take care and stay safe!