Thanks for posting in the Community. I'd be glad to answer your question.
At this time, the option to pay vendors using Direct Deposit isn't available. You can pay employees using Direct Deposit. I encourage you to check out this article for more info about Direct Deposit: How to set up employees and contractors with direct deposit.
Here are some other helpful resources related to Direct Deposit:
Let me know if you have other questions. I'll be happy to steer you in the right direction. :)
How come I can't pay bills the way it is shown in the help video? https://www.youtube.com/watch?v=p4FPKQ8Bf5M&feature=youtu.be
Paying your bills in QuickBooks Online is simple. I'm glad that you've been checking out some of the QuickBooks resources that are at your disposal to help you maximize your use of our small-business accounting software. Let me go over why you're not seeing the options that are outlined in the video when you pay bills using QuickBooks Online.
The video you're referring to is going over a feature that's only available in QuickBooks Online in the USA. In Canada, there isn't an option to pay bills online directly through QuickBooks by entering your card information this way. I know that this option would save you tons of time though, so I want to encourage you to let our product development team know how important this feature could be for you. Have your voice heard by using the Gear icon, then selecting Feedback.
We have a great article for QuickBooks Online users in Canada that also includes a video. It goes over how to enter and pay bills by cheque or payment account. This will be a great reference for you: Enter and pay bills.
If there's anything else I can help with, let me know. I'm just a reply away!
Hello KG2016. Thanks for chiming in on this thread. The option to pay vendors via direct deposit is unavailable. I highly recommend sending feedback about this to our engineers. You can do this by clicking the Gear icon and looking for Feedback. In the meantime, feel free to ask other questions, I'm here to assist.