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arlenebartels
Level 1

Hello. I am reconciling an account and deleted a bill and a bill payment in error that were already reconilled in a different account. can I reverse this in chart of acct

 
1 Comment 1
JamesM
QuickBooks Team

Hello. I am reconciling an account and deleted a bill and a bill payment in error that were already reconilled in a different account. can I reverse this in chart of acct

Hi there,

 

Don't worry, mistakes like these are common. I'll be happy to give you a hand with recovering the deleted transactions. 

 

The quickest way to view any transactions you've processed in QuickBooks is using the Audit log. You can see the changes made to your books and who made them using the audit log. It also tracks user login/logout activity, changes to settings, customers, suppliers, and employees. Since you're looking for deleted transactions, review the following steps for further instructions. 

 

Here are the steps on how to access the audit log:

  1. Go to Settings ⚙ and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. Select Apply.  

Once you find the transaction in the audit log, you can proceed with adding it back to your Chart of Accounts. If you need further assistance with this, don't hesitate to contact our support team using this link here

 

 

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