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PMoore1
Level 2

Tracking expected supplier credits for RMAs

I'm trying to figure out how to track RMAs/expected supplier credits so that I can be sure to follow up if we haven't received them. Does anyone have ideas for how enter a supplier credit, but mark it as pending, or perhaps using POs somehow? 

Ex situation: We send back a defective product the supplier, they give us an RMA#, I log in to QBO (somehow), then when the credit comes in I can close the PO/pending supplier credit. 

3 Comments 3
LauraAB
QuickBooks Team

Tracking expected supplier credits for RMAs

Hi PMoore1,

 

I really appreciate the example you've shared of the kind of situation you're looking to track in QuickBooks Online. With it, I've got a good sense of what you're looking to do and can go over the options in QuickBooks so you know what steps you can consider moving forward.

 

In QuickBooks Online, a supplier credit is a non-positing transaction. What this means is that although the entry is created, it doesn't impact the numbers in your books until it's applied against a bill or expense. With this in mind, you could create the supplier credit in QuickBooks from the moment you're expecting it and use the Memo field or some other field to note that this is a pending credit. Once you've actually received the credit, you can open it again by selecting it in the Expenses section and update the memo or note as needed.

 

What you're looking for with adding a status to the credit or creating some sort of pending transaction before the credit is received isn't currently possible in QuickBooks Online. You're welcome to explore other workarounds if you'd like, such as tracking it outside of QuickBooks or potentially using a purchase order which does have a status option. A purchase order, like a credit, is also a non-posting transaction and may work for you.

 

My biggest recommendation here is to submit feedback to our product development team. They welcome ideas from QuickBooks Online users because it helps shed light on the ways that people are using the program and what features they'd like to see. It's just a few simple steps, which are outlined here: How do I submit feedback?

 

I hope this helps. Don't hesitate if you have more questions.

PMoore1
Level 2

Tracking expected supplier credits for RMAs

Hi LauraAB, 

 

Thanks for your response. The explanation of how Supplier credits are treated in QBO is helpful. I don't your suggestion of using POs would work because I can't have negative POs or invoices. 

 

Thanks

LauraAB
QuickBooks Team

Tracking expected supplier credits for RMAs

You're welcome! I'm glad that explanation helped with making a decision on how you'll want to approach this. In terms of the purchase orders, I had mentioned that because the original question had mentioned perhaps using them somehow. If you're worried about how the POs will reflect in your records, it's possible to delete those transactions if you no longer need them.

 

It's totally up to you! I know how important it is for your books to be balanced and organized as you'd like them to be. I'll be here if you'd like any further clarification. :)

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