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maikai-ventures2023
Level 1

When I enter expenses the tax rate column is missing. Any thoughts?

Trying to enter the amount of HST on an expense and there is no spot.

4 Comments 4
JANECCC1
Level 3

When I enter expenses the tax rate column is missing. Any thoughts?

Same, All the sales tax settings in QBO disappeared for no reason, you can check you sales tax interface, I found the sales tax interface has reverted to its pre-setup state and all previous tax data is gone.......

EduardA
QuickBooks Team

When I enter expenses the tax rate column is missing. Any thoughts?

Hi @maikai-ventures2023 and @JANECCC1,

 

We’re aware of the situation, and our engineers are working diligently to resolve it as soon as possible. You can also check the Status Board for real-time updates.

 

We appreciate your patience as we're working to fix this.

pplei1225
Level 1

When I enter expenses the tax rate column is missing. Any thoughts?

It has the same issue as if right now…:( @EduardA have you guys been aware of that? Thanks

RhoiceW
QuickBooks Team

When I enter expenses the tax rate column is missing. Any thoughts?

Thanks for bringing this to our attention, pplei1225. I understand how important it is to have the Tax Rate column in your account.

 

Before reaching out to our support team, I suggest logging out of QuickBooks Online (QBO) and then logging back in. Doing so can refresh your account and resolve minor glitches that might be causing the issues.

 

If the issues persist, it's best to contact our QBO Support team, who can check into your account settings and provide tailored assistance.

 

Here's how:

 

  1. Click the Help (?) button in your QuickBooks Online account.
  2. Select the Search tab, and type Contact Us in the Search bar.
  3. Scroll down and click Contact Us.
  4. Choose the option for Chat or Callback to connect with a QuickBooks expert.

 

Don't hesitate to reply in this thread if you have more concerns related to QuickBooks. We're here to help.

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