Hello gritconsultinglt,
Thanks for joining the QuickBooks Community. It's important that the reports are showing all your info so you can bring your finances into perspective with ease.
In order to get to the bottom of the issue you've described, I encourage you to reference the following variables that may be causing the display issues on the report:
- Date range: It's important to make sure your report dates include the transaction in question.
- Cash vs Accrual: Since the report amounts can report differently due to the accounting method, I recommend checking the method you're using on your reports. You can change this setting while running your reports by selecting the Cash or Accrual radio buttons under Accounting method.
I also recommend clearing cache and cookies on your browser. Clearing cache and cookies helps with fixing most browser issues. You can do this by following the steps in this article: Clear Cache and Cookies. If you're still having issues after verifying the info above, I recommend contacting our support team so they can take a closer look at the issue. You can contact our support team using the details below:
- Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
- Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, X, and Instagram.
If you have any other questions, feel free to reach out here. I'll be on standby.
