Hey there mathieu-alexandr,
Thanks for reaching out to us here. Making sure you're able to use the mobile app without running into any issues is important. I would be happy to provide some information.
If you're experiencing issues with your QuickBooks Online mobile app, I recommend trying some troubleshooting steps.
- Make sure you are connected to the internet
- Restart you Phone or Tablet
- Clear cache and cookies in the Apple or Play store/web browser (this can usually be found in your general settings in your apps section.)
- You can also try uninstalling the application and reinstalling it.
If you're still experiencing issues, I recommend reaching out to support team outside of the Community. They will be able to work directly with you. They also have the appropriate tools to create a ticket to get the issue resolved if they feel it is necessary. You can reach them by following one of these methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter
If you have any other questions, feel free to reach out here.
