Hey there columnrail,
Managing your subscription is a key part of making sure you have access to your QuickBooks Self-Employed account. Based on your question, my guess is you've switched from using an Android product to Apple, and I can appreciate wanting to switch your subscription over as well. I'll point you in the right direction.
Android and Apple subscriptions are handled through their third-party vendors, Google and Apple. That being said, I encourage you to direct your inquiry to either Google or Apple support to learn if there's a possibility of switching your subscription from one provider to the other.
To learn if there are other options for managing your subscription, you can reach out to the QuickBooks Self-Employed team directly. When you're able to login to your account, you can use the steps below.
- Select the Assistant tool.
- Type and enter "talk to human."
- Follow the prompts to reach an agent.
To find where the Assistant is in your app, check out the following article: Contact QuickBooks Self-Employed support
In the event you're not able to log into your account, we have a web form you can use. Click the following link, select QuickBooks Self-Employed, and enter your information into the form: Contact Us
I hope that helps!
