Hello Davis23,
Thanks for connecting with us in the Community. Your feedback is valuable to us and I'd like to make sure your voice is heard. I'll be happy to steer you in the right direction so you can achieve your goal with ease.
Since the experience you've described above isn't one I'd like for you or any other QuickBooks user to experience, I recommend getting in touch with our support team. I suggest reaching out outside of the Community in order to keep your account info private and secure. You can get in touch using the following contact details:
- Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
- Social Media: Facebook, Twitter, and Instagram.
- Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
I'll be one message away in case you need further assistance.