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bead-assassinz-w
Level 1

When using app to input expenses my customer list is auto populating where my suppliers list should and can not be changed. Is the app experiencing issues currently?

 
1 Comment 1
Amanda-B
QuickBooks Team

When using app to input expenses my customer list is auto populating where my suppliers list should and can not be changed. Is the app experiencing issues currently?

Good evening, bead-assassinz-w.

 

Thanks for turning to the Community for support! I'd be happy to help you out.

 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend trying these troubleshooting steps to see if this helps resolves the issue.

 

  1. In the App, try resetting the data by selecting "Menu" ☰ and tap Help & Feedback. Tap Refresh Data.
  2. Restart or try a different device
  3. You can try uninstalling and reinstalling the QuickBooks Online App.
  4. Head to the QuickBooks web browser if the app still doesn't work.

If you're still seeing your customers list instead of your suppliers after trying the steps provided above, I recommend reaching out to the support team outside of the Community. They have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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