Hi jamie-204exhaust,
Welcome to Community! It's important that you're able to access your QuickBooks Online account from the mobile app while on-the-go. I'd be happy to help!
When information isn't available on the app, I suggest refreshing it, or uninstalling it and then reinstall the app. If the issue persists, please don't hesitate to contact us so we can work with you directly and ensure you're back to business as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Feel free to reach back out if you have any other questions. We'd be glad to assist!
