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Level 1

Accessing payroll info

I am trying to access my pay stubs for work through the payroll portal however, every time I try to log in it says "We weren't able to show your payroll info, refreshing your screen often fixes the problem". I have refreshed my screen a bunch of times, have tried to log out and log back in, close my windows, everything. My boss does not know how to fix this either and I have no other way to view my pay stubs. What do I do?  

1 Comment
QuickBooks Team

Accessing payroll info

Hello katiebletsky,


Great job with the troubleshooting so far and thanks for letting me know what you've tried in order to access your account. With the error you're describing, it sounds like your boss has you set up with the Workforce portal, where you can view your pay stubs and even your T4s when that time of the year rolls around. Since this is such a useful tool for both of you, I want to make sure you're able to access it.


In addition to what you've already tried, here are some additional troubleshooting steps to make sure that your browser or Internet aren't affecting the portal.

If you're still having trouble, reach out to the Workforce team via chat. An agent there will be able to sort this out with you to get back on track. The chat links are found at the bottom of the following article: View your paycheques and T4s online in QuickBooks Workforce


I hope you have a great rest of your day!