Add bill / upload from computer - not working at all

md_90 · ‎June 03, 2025

Starting today, i cannot add bills with the "upload from computer" option anymore.

It stays in the processing tab basically forever, when i refresh the page it disappears.

I have been on the phone with customer support for over one hour and tried the following things

clear cache and cookies in browser history
using a different browser
private browsing window

The person i was talking to, always put me on hold in between these steps to talk to the "tech support team".

When you google the problem, the AI generated suggestion is exactly what the "tech support team" told him to do...

He was not able to help, and told me to do a screen recording and screenshots to upload them for the tech support team to review.

I have to manually enter all bills as of now.

Did anyone else have this problem and get it resolved?

JeveeAdvin__la

I appreciate your effort in completing the troubleshooting steps and sharing a screenshot, md_90.

Since your information has been successfully submitted to our tech support team, they are now working on providing a solution. Please expect an update from them soon.

In the meantime, should you wish to inquire about the status of your request or if you have not yet received a response, please do not hesitate to reach out to our support team again. We have not encountered similar issues recently; however, we are committed to thoroughly reviewing your case to ensure that all functions are operating correctly for you.

We can refer to these articles to learn how to effectively upload and add attachments to your customer profiles:

We're here to offer prompt assistance and answer any further questions you may have.

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Add bill / upload from computer - not working at all

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