cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. Find out how to upgrade your subscription, manage your password, view account fees, request a refund, and much more on our account management page.
Created with Sketch. If you're experiencing a bank error, check our Bank Feed Status page before you call support.
Created with Sketch. Visit this page to subscribe to QuickBooks Status notifications.
lukejd
Level 2

Advanced Certification Exam - Question #46. Says "Choose all that apply" but i can only choose one selection.

Can a QuickBooks rep look at this please? Thanks! I have a video of the issue but don't want to post it as i assume it's confidential? 

Solved
Best answer April 20, 2020

Best Answers
AddieC
QuickBooks Team

Advanced Certification Exam - Question #46. Says "Choose all that apply" but i can only choose one selection.

Hi lukejd, 

 

Taking the QBO Advanced Certification Exam is an awesome way to hone your skills with QuickBooks. I'm glad you're taking advantage of all the awesome resources for you and your business to make the most of the program. I'd be happy to shed some light on what may be happening. 

 

If you're running into an issue making multiple selections on a question in the exam, you may be experiencing browser problems. I recommend saving your progress and following some basic troubleshooting steps to get back on track.

 

Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online

 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.

 

It's also great that you've taken a video of the issue, but it's best not to post the content here in the Community. Thanks for your consideration on that. If you'd like to review this one-on-one with an agent, please reach out to our tech support team so we can investigate this further. 

 

Have a great day.

View solution in original post

3 Comments 3
AddieC
QuickBooks Team

Advanced Certification Exam - Question #46. Says "Choose all that apply" but i can only choose one selection.

Hi lukejd, 

 

Taking the QBO Advanced Certification Exam is an awesome way to hone your skills with QuickBooks. I'm glad you're taking advantage of all the awesome resources for you and your business to make the most of the program. I'd be happy to shed some light on what may be happening. 

 

If you're running into an issue making multiple selections on a question in the exam, you may be experiencing browser problems. I recommend saving your progress and following some basic troubleshooting steps to get back on track.

 

Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online

 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.

 

It's also great that you've taken a video of the issue, but it's best not to post the content here in the Community. Thanks for your consideration on that. If you'd like to review this one-on-one with an agent, please reach out to our tech support team so we can investigate this further. 

 

Have a great day.

lukejd
Level 2

Advanced Certification Exam - Question #46. Says "Choose all that apply" but i can only choose one selection.

Hi Addie, thanks for this. I believe the form was set to Radio buttons rather than Checkbox. I'll forward this to the Tech dept as you suggested.

 

Cheers!

AddieC
QuickBooks Team

Advanced Certification Exam - Question #46. Says "Choose all that apply" but i can only choose one selection.

Sounds good. Take care!

Need to get in touch?

Contact us