cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
AccountantYYC
Level 2

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

My bookkeeping practice is outgrowing Desktop Premier. Or rather, I can get things done faster with Desktop Premier Accountant, mainly batch entry of transactions. I downloaded the trial version to make sure I liked it before dropping extra money on it and opened a couple of my client files with no problem. Opened one this afternoon and the program crashed. When I relaunched I got a message saying my trial had expired when I had 28 days remaining only minutes before!

 

What I've already done:

  • Rebooted computer;
  • Ran Repair tool;
  • Uninstalled the program and reinstalled;

All to no avail. Can anyone tell me how I can complete my trial? I'm not willing to buy with only two days of playing around with it. All help much appreciated!

Solved
Best answer 4 weeks ago

Best Answers
Trish_T
QuickBooks Team

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

Hi AccountantYYC,

 

I can understand the impact this has had, and the importance of getting the most out of your QuickBooks Desktop free trial.  Please follow these steps to re-activate your QuickBooks Trial:

 

  1. Type Run into the Windows search bar and open Run.
  2. Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter.  If this doesn't open a folder, type C:\ProgramData\Intuit\Entitlement Client\v6 instead.
  3. Note: If you still can't find the V6 or V8 folder, open Windows file explorer and go to C:, ProgramDataIntuit, and then Entitlement Client. Make sure Hidden items is checked in file explorer.
  4. Find EntitlementDataStore.ecml. Right-click the file and select Delete. Select Yes to confirm.
  5. Open QuickBooks and your company file.

Should you require additional assistance, please don't hesitate to contact us at 1-833-317-2226, Mon-Fri: 9am-8pm ET.

 

Feel free to reach out again, if you have any other questions.  We would be glad to assist!

View solution in original post

8 Comments 8
Henock K
QuickBooks Team

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

Hi AccountantYYC,

Welcome to the Community. QuickBooks Desktop is a flexible program that simplifies the way you manage your books. I'd be glad to help.

 

Based on what you've described, I feel you'd benefit more from contacting our support team outside of the community. They'll be able to point you in the right direction regarding your trial. You can review this article to reach out to our support team.

 

Let me know if you have questions, I'll be happy to help.

4Gal
Level 11

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

@AccountantYYC 

You can use the trial version for good if required.

AccountantYYC
Level 2

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

It's a 30-day trial and has a countdown when you open the software letting you know how many days are left. At that point you have to pay for it or it won't let you open any files. I had 28 days left and don't want to activate it to paid until I can fully test it out. 

AccountantYYC
Level 2

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

I just want my 28 days . Are you aware of how to do this?

4Gal
Level 11

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

Reinstall the trial version.

Trish_T
QuickBooks Team

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

Hi AccountantYYC,

 

I can understand the impact this has had, and the importance of getting the most out of your QuickBooks Desktop free trial.  Please follow these steps to re-activate your QuickBooks Trial:

 

  1. Type Run into the Windows search bar and open Run.
  2. Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter.  If this doesn't open a folder, type C:\ProgramData\Intuit\Entitlement Client\v6 instead.
  3. Note: If you still can't find the V6 or V8 folder, open Windows file explorer and go to C:, ProgramDataIntuit, and then Entitlement Client. Make sure Hidden items is checked in file explorer.
  4. Find EntitlementDataStore.ecml. Right-click the file and select Delete. Select Yes to confirm.
  5. Open QuickBooks and your company file.

Should you require additional assistance, please don't hesitate to contact us at 1-833-317-2226, Mon-Fri: 9am-8pm ET.

 

Feel free to reach out again, if you have any other questions.  We would be glad to assist!

AccountantYYC
Level 2

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

Hi @Trish_T ,

Thank you for posting that solution. I was able to reset the trial using those instructions, much to my relief.

Take care! 

Trish_T
QuickBooks Team

Am trying Desktop Premier Accountant with 28 days left- opened my client's books and program shut down. I relaunched and now my trial is "expired".

Hello AccountantYYC,

 

I am so happy to hear that your issue has been resolved, and you're back to the benefit!  Thank you for letting me know.

 

Have a wonderful day!

Need to get in touch?

Contact us