Limited time only. 90% off QuickBooks for 6 months.
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
SBAdv
Level 1

Anyone getting ***UNCHECKED*** in the subject line when sending invoice?

Just in the past few days (12/17) when I send an invoice via email, I get this in the email's subject line:

 

" ***UNCHECKED*** Invoice 1345 for ABC Corp. from SB "

 

I had an online session with tech support - it was suggested to change the default invoice to the Standard one and redo my custom invoice. So I did. I set up my custom invoice from scratch. It worked for a few days.

 

Today (12/20) I sent an email and the unchecked returned.

I phoned tech support this time. He performed an online session and we changed the default invoice to Standard, then when composing my invoice I chose my custom invoice and sent myself a test. It worked.

 

1 hour later, I logged back in. I created an invoice using the Standard invoice. Then saved and closed. Went back in and changed the design to my custom invoice, then sent this invoice and it showed up again!!! grrrr :]

 

Soooo tech support is now closed and I need to send invoices. Can anyone help me??? Has this happened to you and how did you resolve it, many thanks!

1 Comment 1
JamesM4
QuickBooks Team

Anyone getting ***UNCHECKED*** in the subject line when sending invoice?

Hello SBAdv,

 

Welcome to the Community. It's essential you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support

 

Feel free to keep me posted on how you make out. I'll be here.

Need to get in touch?

Contact us