Hello thegotts-shaw-ca,
Welcome to the QuickBooks Community. I'm glad you've found this resource as it's a great place to ask questions about the features you're working with or troubles you're running into in QuickBooks Self-Employed. I know how vital the app can be for users that like to take their work on the go, and I want to make sure you're able to get back on track with logging into the app.
Over the weekend, we received a series of reports of QuickBooks Self-Employed users unable to login using the mobile app. It appears that there was recently an update done to the QuickBooks Self-Employed app that's caused this error to occur, but our team is still gathering details to pinpoint the situation.
Given that, I'd like to invite you to connect with the QuickBooks Self-Employed chat team to go over your situation, any troubleshooting you've tried (such as uninstalling and reinstalling the app), and learn what steps we'll need to take to move forward. Here's how you can get in touch.
- Go to qbo.ca.
- Hover over Sign In and select QuickBooks Self-Employed.
- Click the Assistant feature.
- Type and enter "talk to human" into the chat box.
- Follow the prompts.
This will connect you with the team that can help. Because of how many users are impacted by this issue, the queues are a little backed up, so if you don't have time to wait now, I recommend trying at a better time for you. In the meantime, being logged in via the browser will give you the opportunity to continue working while the app isn't. We're working as quickly as possible to get this back up and running, but I want to make sure you're able to work in the meantime.
I hope that's helped clear up the situation.
