App problem with sales receipt and the total amount after saving change the total amount

Hello there, hairsalonjas.

I'll guide you through the troubleshooting steps to fix the issue where your sales receipt and the total amount change after saving in the QuickBooks Online (QBO) mobile app.

Before we proceed, may I ask what specific app you mean? Are you referring to the QuickBooks Mobile App or the QuickBooks Online Desktop App? Any additional information you can provide can help us resolve your concern effectively.

However, if you mean Mobile App. The cached files in the QBO app can create issues. Addressing these problems involves using the app's refresh data option to retrieve the latest information.

Here are the steps you can follow to refresh mobile app data:

For iOS

1. Go to Settings, then tap General.
2. Click iPhone Storage, then tap the QBO app.
3. Select Offload App.

For Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Tap YES to confirm.

If the problem continues, uninstalling and reinstalling the app can provide a fresh start with updated settings and fixes.

If you meant the QuickBooks Desktop App, please try closing and reopening it. Also, consider uninstalling and reinstalling it. After, please check your sales receipt to ensure the correct amount.

Meanwhile, you can access your QBO account through a web browser to create and manage your sales receipts accordingly.

If there’s anything else you need, please don’t hesitate to click the Reply button below.

Hello, 

Thanks for the support,  but unfortunately I tried  both options and didn't solve the issue! 

Any other suggestions... I use my phone app alot to cash out my clients, I am hoping to solve it before Monday. 

Thanks 

Hi hairsalonjas, I appreciate the steps you have taken to address the issue, and I understand how this situation affects your workflow.

Since you’ve already completed the troubleshooting step my colleague provided and the issue persists, I recommend reaching out to one of our live experts. They are equipped with specialized tools that enable them to securely pinpoint the root cause of the issue and assist you step by step and in real time in resolving it.

Here’s how you can get in touch with our live expert:
 

1. Click the (?) Help icon.
2. Select Contact Us.
3. Enter your concern and click Continue.
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If you have more questions or need further assistance, don’t hesitate to reply here.