Hi there,
Congrats on your first post in the Communty! I'd be happy to steer you in the right direction.
I want to make sure this issue is investigated as soon as possible. I encourage you to call our phone support experts at 1-877-772-9158. The hours of operation are 24/7 so you can call at your ealiest convenience. Here's a link with more info on the pricing for support calls: Intuit QuickBooks Desktop software support policies.
Let me know if you have other questions.
