Hello PaulineAL,
Welcome to the QuickBooks Community. We take the privacy of your account and data seriously. I'll be happy to share more info so you're on the right track.
If you're receiving suspicious emails claiming that it's us, I recommend contacting our security team using this link: https://security.intuit.com/contact-us. They have the right tools and resources to help you further with this. In the meantime, feel free to ask other questions, I'm here to help.
