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Level 1

Bank Rec Info Box Won't Close

How do I close this box?

Screenshot 2023-01-27 104737.jpg

The X in the top right corner does nothing, so this box sits on my bank reconciliation screen taking up valuable screen real estate.


I'm not asking for help on the actual reconciliation, I know why there are uncleared transactions and it is expected for my purposes.


Is there a more appropriate place to report this technical glitch in QBO's platform?



2 Comments 2
QuickBooks Team

Bank Rec Info Box Won't Close

Hey there kris-schgbusines,


Welcome to the QuickBooks Community! Thanks for reaching out to us here. QuickBooks Online is a great tool that help manage your business. I would be happy to provide some information.


To clear this message, follow the steps below:


1- Head to the Chart of account

2- Select Account history for the account in question

3- Click on Reconcile 

4- Click on the Filter (looks like a funnel) and use the dropdown arrow in the Reconcile status, to select Cleared 

5- Select Apply


This should clear the message you're seeing. If you require further assistance, I recommend reaching out to the support team outside of the Community. They'll be able to do a screenshare with you to better assist you. You can reach them by following one of these methods: 


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter


If you have any other questions, feel free to reach out here.

Level 1

Bank Rec Info Box Won't Close

Thank you for reaching out. 


Unfortunately, this does not solve my issue, which is not one of filtering. The issue is that I cannot close the message box. 

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