Hello sadaf,
Having the option to connect your bank account to QuickBooks Online is a great feature to take advantage of in the program. With the wide variety of banks you can connect with, the software helps simplify managing your transactions and even reconciling. I want to make sure this feature is working for you and have troubleshooting you can try.
Since bank feed connections rely on communication between QuickBooks and your bank website, it's especially important to ensure that the line of communication is able to work properly. Temporary Internet files and other Internet-based things like that can cause these sorts of problems in the software, so they're the first that I'd like to rule out. Please go through the below steps one-by-one to see if they kick things back into gear for you.
If those don't work, having more details about what bank you're using and if you're getting any error messages is useful for finding a resolution. In the event you're seeing an error message, you can even start by searching that message and the parenthetical number code right here in the QuickBooks Community to find help articles about it. Those articles explain the error and offer specific ways to troubleshoot.
Finally, I invite you to connect with the QuickBooks Online support team via phone, chat, or social media if you're still having trouble with this. Our team can learn more about what's happening, such as if you have error messages or what bank isn't uploading transactions, and then troubleshoot with you further. We can also check banking connections from our end to make sure things are working properly.
Here are the ways you can get in touch.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.
Don't hesitate to give us a shout!
