Yes, you can request a callback to speak with our live support agent, Garfield.
To request for one, please follow the steps below:
- Open your QuickBooks Online account.
- In the upper right corner, click the Help button.
- You can use the Assistant tab to ask questions or select a topic for quick answers. Alternatively, use the Search tab to enter a keyword and access a list of related articles to explore.
- If you're unable to find answers to your questions:
- QB Assistant: Type in Talk to an expert. You'll get options for expert help.
- Search: Select Contact Us to be connected to an expert for help.
Regarding the issue with accessing your other account, could you please share more details about the specific challenges you're facing? Understanding this will allow me to assist you more effectively.
If your issue happens to be related to logging in, I'd like to share these articles that might be helpful:
You might want to visit this article for guidance on updating your account's security to better protect your personal and financial data: Update your Intuit account’s security settings.
The Community space is always available if you have other concerns about this matter.