Can I resume direct deposit services after missing the deadline for submitting FINTRAC documents? I have the documents I need, I just need to find out how to submit them.

admin430 · ‎November 06, 2025

When I try to set up direct deposit over again by going Settings>Payroll settings>Bank accounts, I'm brought to the same page stating that my direct deposit has been suspended, with no options or instructions to follow. When I click the link in the original email about submitting FINTRAC documents, to 'access my case in the resolution centre', I'm brought to a page stating that my case has expired, again with no avenue for resolution. Please help! I've tried all the support options and I keep finding myself at a dead end.

JeraldR

Hello, @admin430.

I understand the importance of having an uninterrupted direct deposit for managing your payroll efficiently. To assist you in submitting your documents, I recommend contacting our Live Payroll support team directly. They have the necessary tools to review documents even after a deadline has passed.

Here's how to reach them:

Head to the Help panel.
In the Search bar, type Contact Us.
Select the Contact Us option.
Choose Callback.

You can also check our support availability time for different subscriptions/products in this article: Get help with QuickBooks products and services.

We know how much your time is worth. If there's anything else we can do to help you, just let us know.

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Can I resume direct deposit services after missing the deadline for submitting FINTRAC documents? I have the documents I need, I just need to find out how to submit them.

Can I resume direct deposit services after missing the deadline for submitting FINTRAC documents? I have the documents I need, I just need to find out how to submit them.

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