Yes, you can unreconcile your bank account in QuickBooks Online (QBO), Janice.
We can undo a reconciled statement by manually unreconciling each transaction. I’ll be more than happy to provide you with the steps:
- Go to the Gear icon and select Chart of Accounts.
- Find the appropriate bank, then click View register.
- Select the transaction to edit.
- Under the Check column, click the box repeatedly to change the status. ("C" - Cleared, "R" - Reconciled, and "Blank" - Not cleared or reconciled)
- Click Save.
For more information about unreconciling, please refer to this article: Undo or remove transactions from reconciliations in QuickBooks Online
You may also consider looking for an accountant to Redo the reconciliation process.
Here's how to invite an accountant:
- Click on the Gear Icon > Manage Users.
- Go to the Accountants section and click Invite Accountant.
- They will be asked to create a user ID before signing for the first time unless they already have an account with Intuit Business Services.
- Until your accountant signs in, their status on the Manage Users page is "Invited." After accepting the invitation, their status changes to "Active."
- Click Next and Finish.
You can also refer to this article for the detailed steps: Invite and add an accountant to your QuickBooks Online account.
If you have any further questions about unreconciliation, feel free to click the Reply button.