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Level 1

Can't access billing info

Every time I try to access my Billing info it brings up the screen where it prompts me to put in my phone number to get texted a link to download the app. I have tried accessing via the gear icon on both Self-Employed on my phone and computer, and also from the "View billing history" link within a payment notification email. I already have the app and can't access any billing info from there so I don't know why it's prompting me to download the app to view my billing info? I've also tried putting in my phone number to have it text me the link again but nothing comes through. It's very frustrating. I somehow ended up with 2 subscriptions, one direct through Quickbooks on my credit card and one through Google Play as well - how can I sort it out if I can't view my billing info?


Attached a screen shot of what I get when I select "Billing info."

3 Comments 3
QuickBooks Team

Can't access billing info

Hello cmkndy,


I know it's important to only have the subscriptions you need when it comes to running a business, so I want to make sure you can get this sorted out.

I appreciate all the details you've given me and having a sense of what's going on, it's best to contact a QuickBooks Self-Employed agent directly to sort this out. The agent will be able to take a closer look at your accounts and your billing to guide you through resolving this issue. They'll also be able to let you know what options are available moving forward.


To do that, they'll need to collect account details. To protect your privacy, this conversation will need to be taken out of community, which is a public forum. Here's how you can get in touch.


Check out the Contact QuickBooks Self-Employed Support article to learn how to use the QB Assistant tool in your account. Using that tool, type "talk to human" and follow the prompts to connect with an agent.


Take care and have a great week!

Level 1

Can't access billing info

The same issue.  In my case, it's worse.  I tried to use QB Assistant tool in my account.  However, when I selected the Assistant from the top bar, It said

"Something went wrong

Sorry, we’ll get it fixed as soon as we can.
Try again later."
I couldn't access my QuickBook Self-Employed Mobile App also.  
How can I do? Would you please just provide me the other methods such as Telephone Number or email so I can talk to somebody.  It's very frustrating!!!
QuickBooks Team

Can't access billing info

It's important you get the support you need. I recommend contacting our support team using this link here. Let me know if you have other questions. 

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