Hello cmkndy,
I know it's important to only have the subscriptions you need when it comes to running a business, so I want to make sure you can get this sorted out.
I appreciate all the details you've given me and having a sense of what's going on, it's best to contact a QuickBooks Self-Employed agent directly to sort this out. The agent will be able to take a closer look at your accounts and your billing to guide you through resolving this issue. They'll also be able to let you know what options are available moving forward.
To do that, they'll need to collect account details. To protect your privacy, this conversation will need to be taken out of community, which is a public forum. Here's how you can get in touch.
Check out the Contact QuickBooks Self-Employed Support article to learn how to use the QB Assistant tool in your account. Using that tool, type "talk to human" and follow the prompts to connect with an agent.
Take care and have a great week!
