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dtrack
Level 1
posted
‎December 31, 2022 03:44 PM
last updated ‎December 31, 2022 12:44 PM

Can't activate Quickbooks Pro Desktop - Browser not supported error message

I've been using QB Pro 2017 on my desktop PC for several years. I decided today to also install it on my laptop.

I don't have a DVD drive on my laptop so I copied all the DVD installation disk files to a USB stick and then to the laptop. Ran the setup file, entered my license and product codes and everything seemed to go fine.

 

When I run QB I get the screen to 'Begin Activation' But when I click that I get an error "Browser not supported. Download the latest version of one of these browsers"

The rest of the page is blank, there are no other browsers listed.

 

My laptop is connected to the internet and I have the latest versions of Chrome and Edge installed.

I've tried multiple times and have rebooted the laptop but I can't get beyond this activation step.

 

Any help appreciated. Thanks

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6 Comments 6
Fiat Lux - ASIA
Level 15
‎January 01, 2023 10:27 PM

Can't activate Quickbooks Pro Desktop - Browser not supported error message

Which Windows OS do you run?

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dtrack
Level 1
‎January 01, 2023 10:35 PM

Can't activate Quickbooks Pro Desktop - Browser not supported error message

Windows 10 Pro

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Fiat Lux - ASIA
Level 15
‎January 01, 2023 10:44 PM

Can't activate Quickbooks Pro Desktop - Browser not supported error message

Win 10 Pro doesn't support IE anymore and you still need it to run QBD 2017. Try reinstalling your QBD 2017 in Win 7 or 8 compatibility mode.

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dtrack
Level 1
‎January 01, 2023 11:02 PM

Can't activate Quickbooks Pro Desktop - Browser not supported error message

Thanks for the tip. I'll give it a try and report back tomorrow

Thanks

 

 

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dtrack
Level 1
‎January 02, 2023 11:19 AM

Can't activate Quickbooks Pro Desktop - Browser not supported error message

Tried it and it didn't work. Same error message as before.

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Henock K
QuickBooks Team
QuickBooks Team
‎January 02, 2023 02:35 PM

Can't activate Quickbooks Pro Desktop - Browser not supported error message

Hi dtrack,

 

Thanks for joining this thread. It's essential to access your QuickBooks Desktop Pro account so that you can get back doing what you love. I'd be glad to point you in the right direction to get the support you need access your account.

 

I encourage you to contact our customer support team. They will be able to point you in the right direction to activate your QuickBooks Desktop Pro to access your account. You can refer to this article to reach out to our team.

 

Let me know if you have any questions, I'll be happy to help.

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