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Highlighted
Level 2

Can't sort attachments

I don't appear to be able to sort attachments anymore. At first I thought a large number had gone missing, but they're there in the list. It just seems that, no matter which column I sort on, the sorting doesn't change and the attachment are presented in essentially random order.

 

Is this a known issue? It's happening in the Mac desktop for QBO and in my browser (Chrome). On iOS, the only attachments I can see are those that aren't connected to any transactions.

Solved
Best answer May 25, 2020

Best Answers
Highlighted
QuickBooks Team

Can't sort attachments

Welcome back kdean-dolphin,

 

When things are neat and organized, it's easy to find what you're looking for in your books, so I can appreciate how much of a role even sorted attachments can play in that. I'll help you out with this.

 

Great job with the troubleshooting you've done so far in terms of trying the app for Mac, a browser, and even the mobile app. These are definitely steps we would take to narrow down what's going on.

 

In addition to these, I encourage you to clear the app and browser caches, then try again. Here's how: How do I clear my cache and temporary Internet files? Please also try resetting your Internet connections and even trying different connections in general (for instance cell data versus WiFi). This gives us an extra layer of assurance that it's not an issue caused by the Internet.

 

The next step is to give us a shout so an agent can work with you, troubleshoot further, and see this issue in action. In doing this, they'll be able to determine the best course of action to resolve this for you.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Enjoy the rest of your day!

View solution in original post

3 Comments
Highlighted
QuickBooks Team

Can't sort attachments

Welcome back kdean-dolphin,

 

When things are neat and organized, it's easy to find what you're looking for in your books, so I can appreciate how much of a role even sorted attachments can play in that. I'll help you out with this.

 

Great job with the troubleshooting you've done so far in terms of trying the app for Mac, a browser, and even the mobile app. These are definitely steps we would take to narrow down what's going on.

 

In addition to these, I encourage you to clear the app and browser caches, then try again. Here's how: How do I clear my cache and temporary Internet files? Please also try resetting your Internet connections and even trying different connections in general (for instance cell data versus WiFi). This gives us an extra layer of assurance that it's not an issue caused by the Internet.

 

The next step is to give us a shout so an agent can work with you, troubleshoot further, and see this issue in action. In doing this, they'll be able to determine the best course of action to resolve this for you.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social MediaFacebookTwitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Enjoy the rest of your day!

View solution in original post

Highlighted
Level 2

Can't sort attachments

Thanks for this. The issue has been escalated to the development team, as it appears to be unique to me.

Highlighted
QuickBooks Team

Can't sort attachments

I'm glad to hear you were able to get in touch with tech support to have this looked at. These kinds of program glitches happen from time to time and we're here to help sort them out! Thanks for following up about what's happening.. :)