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Yes, Tyler, transferring a credit memo from one customer to another and applying it to future invoicing is indeed possible in QuickBooks Online (QBO). Let me guide you through the process.
In QuickBooks Online, the method for transferring a credit memo depends on whether it has already been applied to an invoice or remains unapplied. To ensure the process runs smoothly, I’ve provided a clear and concise guide below.
Before proceeding, please disable the Automatically apply credits option in your QBO settings. Turning this off prevents credits from automatically being applied to open invoices while you make adjustments. By default, QBO automatically applies any available credits to open invoices for the same customer, which could affect the changes you're making during this process.
Once you’ve adjusted your settings, proceed with the steps below based on the status of the credit memo.
If the credit memo hasn’t been applied to any invoice, follow these steps:
- Open the Credit Memo you wish to transfer.
- In the Customer field, change the name of the customer to the new customer you’d like the credit memo assigned to.
- Save the Credit memo.
The credit memo will now appear in the new customer’s account and be available for use against future invoices.
For credit memos that have been applied to an invoice, you’ll need to unlink them first. Here's how:
- Click the affected Invoice where the credit memo is applied.
- Open the Payment Link to view the details of payments or credits applied.
- Uncheck both the Credit Memo and the Invoice to unlink them.
- Save the invoice to complete the unlinking process.
After unlinking, proceed to edit the Credit Memo to update the customer name, making the credit available under the new customer’s account for application against future invoices.
I’ll ensure this conversation remains open for any future updates and discussions.
