Canada - Recent change to WorkForce display - OT Hours not included in Hours Worked

TXCanada · ‎December 13, 2023

Our Canadian employees use Workforce to see their Check Stubs, etc. A recent change in what the employees see do not include OT hours in the header that shows total hours worked.

The header shows "Net Pay" then to the right "Hours Worked". The "Hours Worked" do not include the overtime hours. The earnings/Current column only show the amounts and it shows the correct OT pay.

How can we get OT hours included in the "Hours Worked" in Workforce again?

JamesM4 · ‎December 13, 2023

Hello TXCanada,

Welcome to the Community. QuickBooks is designed to help you streamline your work using the powerful features in the program. I'll be happy to steer you in the right direction so you're on the right track with your work.

Based on what you've described, I encourage you to contact the Workforce support team using this link here. They're equipped with the right tools and resources that help you get ahead with your work. You're more than welcome to keep me posted on how you make out.

I'll be one message away in case you need further assistance.

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Canada - Recent change to WorkForce display - OT Hours not included in Hours Worked

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