Hi there,
Importing your bank transactions to QuickBooks Self-Employed helps keep everything in order. It's really helpful for reconciliation, too!
I'll help point you in the right direction for support. To contact the QuickBooks Self-Employed team, fill out the form here: https://help.quickbooks.intuit.com/en_CA/contact. You can also reach out to them using the in-app chat support tool. This is the best team to work with for any technical troubleshooting in your QuickBooks Self-Employed account.
If you have any other questions, please feel free to leave me a comment below.
Have a great day!