Hello Woody28,
Thanks for the screenshot. With it, I can see exactly what you mean when you say the cheque isn't checked off like the others in your QuickBooks Desktop account register. I'm happy to go over this with you so you know what's going on.
In the account register for your accounts, you can see the reconciliation status of each transaction. Here's what each symbol means.
- Blank means that it hasn't yet been reconciled.
- A check mark means that it's reconciled.
- An asterisk means that a reconcile was started, that transaction was checked off, and the reconciliation window was exited before completion.
In this case, you'll want to return to the reconciliation window to complete the reconcile and then you should see the check mark. If you mean to say that you've already completed the reconciliation but you're still seeing only the asterisk, I recommend starting by checking the reconciliation feature just to make sure that it has been completed.
You may be able to simply manually change the reconciliation status in the account register by clicking the asterisk to change it into a check mark. I recommend checking in with an accountant before moving forward with that step just to be sure. If you don't already have an accountant, you can visit the Find an Accountant page to connect with someone with QuickBooks certification.
Here are a couple of articles about the features I've mentioned.
To work one-on-one with an agent for this situation, feel free to get in touch with QuickBooks Deskop support. The following article outlines how you can reach that team: Intuit QuickBooks Desktop software support policies
I hope that helps!
