COA to Products and Services

Hello kimf3,

Thanks for messaging us here. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

Based on what you've described I see you've already invested time into resolving this issue.  I see you benefiting more by contacting our support team outside of the Community preferably via phone. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.
• Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else

Thanks for the reply; however, when I mentioned I contacted a QB expected, that was via phone and they did share my screen and I received no resolution.

Cheers

I see. Were you given options to escalate the issue? If not, I recommend reaching out again and having the issue escalated so you can get the resolution you need in a timely manner.