Hello there, @Jody.
Thank you for reaching out to us. I understand you're experiencing challenges in QuickBooks Online (QBO), specifically a 'Failed to Save' error when updating your cost rates. I know how important it is to ensure your updates are applied smoothly, so let’s work together to resolve this issue promptly. You can perform browser troubleshooting steps to help resolve this issue.
Before we proceed, could you confirm if you are trying to edit the cost rate in Products and Services? Any information you provide will help us offer tailored solutions.
To start, refresh your web browser to ensure you’re viewing the most up-to-date information. Since QBO is a cloud-based system, it syncs seamlessly across devices, allowing you to manage transactions through your web browser. However, cached data collected by your browser to speed up loading times can sometimes become too full, resulting in viewing or performance issues. Refreshing and clearing the cache can help resolve these problems. After this, log out of QuickBooks and log back in to reset your session with the server. Once completed, try editing your cost rate again.
If the issue persists, I recommend accessing your account through a private or incognito browser window. Doing this bypasses cached data and prevents conflicts caused by browser extensions, helping ensure better functionality with QuickBooks.
You can use the following keyboard shortcuts based on your browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Alternatively, ensure you are using a supported browser for full compatibility with QuickBooks and uninterrupted functionality.
Once you’ve completed these steps, you should be able to update your cost rates successfully. However, if the issue continues or if you have further questions, don’t hesitate to reach out. I’m here to assist you every step of the way and ensure everything works seamlessly for you.
