credit card charge - decreasing balance instead of increasing

Hi there acharalambous,

It's vital that your opening balance and all your transactions be entered correctly so that your credit card accounts can be well balanced. QuickBooks Online is a great tool that allows you to import transactions from your bank to save you time in entering them into your books. I can provide some information about opening balances. 

If your credit card's opening balance is inverted, you may need to edit it to make sure it's positive instead of negative. You can find your opening balance transaction by navigating to the Accounting section, then Chart of accounts. Locate the credit card in question, then click on Account history to view the transactions affecting the account. Once you find the transaction within the list of transactions, you can click on it to open a menu to edit it and input the right amount.

If you have any other questions, feel free to reach out here.

Hello, thanks.

Unfortunately it won't let me change the negative to plus to reverse this. I've tried multiple times and it gives me an error that it has to be negative.

Hello again acharralambous,

Thank you for trying those steps. For further assistance with making sure your account and opening balance are correctly set up, I recommend reaching out to our support team outside of the Community. They'll be able to view the account as well as opening balance with you in a secure setting in order to get it set up correctly. You can reach out to them using one of these methods: 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram. 

If you have any oter questions about QuickBooks, feel free to reach out here.