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It's a pleasure to have you here, @Abskiboo.
I want to make sure you have a smooth reconciliation in QuickBooks Desktop.
Regarding the credit notes, it's normal for them to be added as Payments and Credits. However, for Credit Card Purchase/Credits, they are normally listed under Charges and Cash Advances, not on both reconciliation sides.
For this, you'll need to delete the sample entry to avoid messing up the balance of your credit card account. You can also review the transactions in the Reconcile page by double-clicking the transaction and making sure the entries are correct.
If you're still unable to delete the other entry, I do recommend reaching out to our Support Team for help.Our agents can help you diagnose the problem and can provide additional troubleshooting steps.
To get a live representative, use the following steps in your account:
- On your QuickBooks company file, click the Help menu.
- Tap the QuickBooks Desktop Help option.
- Press Contact us on the pop-up box.
- Click on the Search for Something else button then type your concern in the Ask us anything box.
- Hit Search, then scroll down to get your contact options.
You can also use this link to contact us and see our support availability: Contact QuickBooks Desktop support.
Reach out back to me if you have other banking and reconciliation concern. I'll be right here to help.
