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brendasmith2482596
Level 1

Customer deposits

I matched A/R customer deposits through bank feeds but when I went into the customers account the A/R invoices are still showing as outstanding.  How do I correct this?

Thank you

5 Comments 5
AddieC
QuickBooks Team

Customer deposits

Hello, 

 

QuickBooks Online makes it simple to track your income and expenses with the help of the bank feeds. Matching customer deposits through the bank feeds is a great way to ensure QuickBooks matches your real-life bank accounts. I'd be happy to explain what may be causing your invoice to show as outstanding in your A/R account. 

 

Recording sales through invoices in QuickBooks Online is a two-step process. The first step is to create the invoice, then you'll have to record a payment. You can record partial payments if the customer is paying in instalments. 

Here's more information about invoices and payments in QBO: Record invoice payments in QuickBooks Online. It's essential to record your payments before matching the transaction in the bank feed if you want to link the invoice to the funds. If you add the amount from the bank feed directly, there won't be a link to the corresponding invoice and QBO will register this as a separate sale. 

 

If you've recorded the payment and matched the bank feed amount to the payment directly and the invoice is still showing as owing, please reach out to our tech support team so an agent can review the account directly. There may be a discrepancy in the way the match was recorded. 

 

I hope this helps start you off on the right path. 

Have a great day.

LLMV
Level 1

Customer deposits

Thank you so much for the Q/A. 

I think I have the same issue. I’m matching the customers against the bank feeds, then I went into each payment and transfer it from Undeposited Funds to Main Account (as it it already in my bank). but the A/R doesn’t change 

Should I start matching the customers against the payments then Split the amount on my bank feed, like say Visa or Amex lump sump received for that day ?

AddieC
QuickBooks Team

Customer deposits

It depends where the money is being deposited in real-life, LLMV. I'd suggest transferring your payments from Undeposited Funds into your bank account first. Then, you can match the payments when they appear in your bank feed. 

 

If you'd like one of our agents to share your screen and help you navigate through this process, don't hesitate to reach out to us here.


Cheers!

LLMV
Level 1

Customer deposits

Thanks for your quick answer!!!!
so the workflow should be:

1) match customers  from my customer list (that paid) from Undeposited Funds to Main Account

2) that match these customers on my banking lump sums received (Visa, Amex, etc) 

would that help me clear the A/R?
thank you very much!

AddieC
QuickBooks Team

Customer deposits

You're going to be moving the Payments from Undeposited Funds into the bank account that they've been deposited to in real life. 

Then, you'll select Find Match when the transactions appear in your bank feed, and select the payments that have been recorded in QBO.

 

If you'd like someone to walk you through the process one-on-one, please reach out to our tech support team from here. I want to make sure everything is being recorded correctly. 

Cheers!

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