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Level 3

Desktop 2020

Will web connect bank files import into Desktop 2020 after 5/31/23?  And how do I get a copy of a 1 user Desktop 2022 or 2023 license (not PLUS and not QBO)?  Thank you!

3 Comments 3
Henock K
QuickBooks Team

Desktop 2020

Hi CSM_Div10,


Welcome to the Community. It's essential that you get the support you need regarding your QuickBooks Desktop account so that you can back doing what you love. I'd be glad to point you in the right direction regarding the web connect and a copy of a 1 user Desktop 2022 or 2023 license.


I encourage you to review this article regarding QuickBooks Desktop 2020 service discontinuation policy. After May 31, 2023, your access to QuickBooks Desktop 2020 software will be discontinued. This means access to add-on services will be discontinued and you won't be able to receive critical security updates.


I recommend that you contact our customer support team for further assistance regarding the web connect bank file and a copy of a 1 user Desktop 2022 or 2023 license. You can review this article to reach out to our support team.


Let me know if you have questions, I'll be happy to help.

Level 1

Desktop 2020

I have been trying to update from Desktop Pro 2020 to Desktop Pro 2023

It is impossible to do it on-line

I called in to the 1-800 and they couldn't do it.  I am now waiting for a  "Product Specialist" to call me back.

So frustrating.......

QuickBooks Team

Desktop 2020

I hear you on this. I recommend getting in touch with our support team for additional assistance. You're more than welcome to keep me posted on how you make out. I'll be a message away.

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